Data & Privacy
This Privacy Policy explains what information bettor collects from Filipino players, why it is collected, how it is used, and the steps taken to keep it secure. By registering an account and using the platform, you agree to the practices described here. We encourage you to read this page fully before signing up. If anything is unclear, the FAQ section covers common privacy-related queries.
What We Collect and Why
When you create an account, we collect your full name, date of birth, email address, and contact number. This information is required to verify your identity, ensure you meet the minimum age requirement of 18 years old, and set up your account correctly. Providing accurate details at registration is mandatory under our platform rules. Incomplete or false registration data may result in your account being suspended. We do not collect more information than is necessary for platform operation.
Records of your deposits, withdrawals, and betting activity on the platform are logged for account management, fraud prevention, and compliance purposes. All financial transactions on the bettor platform are processed in Philippine pesos (₱). We do not store full payment card numbers or full e-wallet credentials on our servers. Payment data is handled through secure third-party processors who are bound by confidentiality agreements. Transaction history is accessible to you at any time through your account dashboard.
We collect technical information such as your device type, browser version, operating system, IP address, and session timestamps when you use the platform. This data helps us optimise performance for mobile users in the Philippines, diagnose technical issues, and detect unusual or suspicious account activity. Usage data is anonymised wherever possible before it is used for platform improvement analysis. We do not use this data to serve you advertisements from third-party networks. Session data is retained only as long as necessary for security and support purposes.
If you contact our support team via email or through the platform's messaging feature, we retain those communications to resolve your query and improve service quality. Correspondence records may also be reviewed if a dispute arises regarding an account or transaction. We will never share the content of your support communications with external parties except where required by Philippine law or regulatory authorities. You may request a copy of communications we hold about you at any time. Retention of these records typically does not exceed two years from the date of the last interaction.
Your personal data is used primarily to operate your account, process transactions, and deliver the sports betting and casino-style entertainment experience on the platform. This includes verifying your identity during registration and when you request a withdrawal. We also use your data to send account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. Marketing communications are only sent if you have opted in to receive them. You can update your communication preferences at any time from your account settings.
We analyse account activity and transaction patterns to detect and prevent fraud, money laundering, and unauthorised access. When suspicious activity is identified, we may temporarily restrict your account while an investigation is conducted. This is done to protect both you and the integrity of the platform. We cooperate with the appropriate Philippine regulatory bodies and law enforcement agencies when required by law. Data used for fraud prevention is handled with strict access controls and is not shared beyond what is legally required.
Betting behaviour data is used to support responsible gaming tools available on the platform, such as deposit limit tracking and self-assessment features. If patterns in your account activity suggest signs of problematic gambling behaviour, our system may surface relevant responsible gaming resources to you. This monitoring is conducted in the interest of player welfare and is not used for commercial profiling. You can review our full responsible gaming commitments on the Responsible Gaming page. All responsible gaming data is treated with the same level of confidentiality as other personal information.
bettor does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing companies under any circumstances. Your data exists on this platform solely to support your account and improve your experience as a user. Any partner or service provider that processes data on our behalf is bound by strict data processing agreements. These agreements require them to use your data only for the specific purpose for which it was shared. Violations of these agreements are taken seriously and will result in termination of the partnership.
We may be required to disclose personal information to Philippine government authorities, regulators, or law enforcement agencies in response to a lawful request, court order, or legal obligation. In such cases, we will disclose only the minimum data necessary to comply with the requirement. Where permitted by law, we will notify you if your data has been requested by a third party. We also share aggregated, non-identifiable data with our licensing authority for reporting and compliance purposes. This does not constitute a breach of your privacy as no individual can be identified from aggregated data.
Under the Philippines Data Privacy Act of 2012 (Republic Act 10173), you have the right to access, correct, and request the deletion of personal data we hold about you. You may submit a data access or correction request by contacting our support team using the email address listed in the footer of this page. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law.
You also have the right to withdraw consent for the processing of your personal data where consent is the legal basis for that processing. Please note that withdrawing consent may affect your ability to use certain features of the platform, including maintaining an active account. If you wish to close your account and request deletion of your data, our support team will guide you through the process. Residual data required for legal or regulatory compliance may be retained even after account closure, for the minimum period required by law.
This Privacy Policy may be updated periodically to reflect changes in the platform's data practices, Philippine privacy law, or our operational requirements. When significant changes are made, registered members will be informed through their registered email address or through an in-platform notification. The date shown at the top of this page indicates when the policy was last reviewed and updated.
Continued use of the bettor platform after a policy update takes effect constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should stop using the platform and contact support to close your account. We recommend checking this page periodically so you remain informed about how your data is being handled. For questions about this policy or your data rights, reach out to our support team directly.
Our FAQ section covers the most common data and privacy questions from Filipino players. If you need further clarification or want to exercise your data rights, contact our support team directly — details are in the footer below.